Configuring Pidgin with Avaya OneX Portal XMPP Server
Background Avaya's OneX Portal has a built in Jabber/XMPP server (OpenFire). This service is easy to connect to, however the message "Invalid Login" shows up when you try to connect using a 3rd party IM client, such as Pidgin. This was due to incorrect documentation from Avaya (usernames with spaces needed underscores). Since there wasn't any help online for this, here are my steps for quickly getting Pidgin working with your Avaya OneX instant messenger. (Also works for Mac OSX iChat) Steps Have the network administrator create a DNS record for the appropriate named service. This FQDN should have been established while installing and configuring OneX Portal. i.e. Alias record: onex.yourcompany.com In Avaya IP Office manager, the the username must be configured to use OneX portal. - Launch Manager - Click Users (It's not alphabetic, it's under Extension) - Select the Extension/User you would like to enable chat for - Either change the pr